Presenters can stream live video from a webcam.
Visual content comes from sharing a presenter's computer screen… there is no upload and conversion of PowerPoint files or other types of documents. The basic operation and conceptual organization of Zoom will be familiar to anyone who has used GoToWebinar. But if you want to add global toll-free numbers or call-out to participants, you'll pay more as well. Participants can always use computer audio or telephone with local toll numbers. There are add-on charges you will probably want to plan for, such as storing, streaming, and downloading webinar recordings on Zoom's cloud servers. Plans can extend all the way up to 50 speaking roles and 10,000 view-only attendees. Tiered plan rates start at USD $40/month for a room capacity of 100 participants. Licensing follows the now typical industry model of allowing unlimited usage for a monthly subscription charge. This review will focus exclusively on Zoom Video Webinar. They were knowledgeable about the product and were able to answer my product operation questions. No matter what time of day or night, including weekends, I was able to get a tech support person chatting with me in short order. I used Zoom's web-based live chat for technical support quite a few times during my testing. Growth has been fast, and there are now approximately 475 employees worldwide supporting more than half a million businesses using Zoom conferencing and collaboration products (these include hardware-based conference room video conferencing systems, instant messaging, and phone conferencing). The company does its own engineering in-house, rather than using outsourced developers (this is important to me in helping to maintain quality control). Janelle explained that corporate headquarters are in San Jose, California, with additional support locations in Kansas City and Malaysia, sales offices in Santa Barbara and Denver, and development offices in China. I asked Janelle Raney, a product marketing executive at Zoom, for help with background on the company itself. But I did not have a client using the product until recently, giving me the chance to use it in a production setting and properly review its utility as a webinar platform. By late 2014, Zoom Video Webinar had come along and I should have paid more attention. I originally knew it as a peer group meeting product, which is not my primary focus, so I didn't stay on top of developments. The company was founded in 2011 and its preliminary collaboration product (Zoom Meetings) went into general availability at the start of 2013. Zoom is a relative youngster in the web conferencing space.
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